一、出貨說明

訂單付款完成後，將依商品庫存與訂單順序安排出貨。

中大型植栽因材積與包裝作業需求，實際出貨進度以訂單狀態或客服通知為準。

二、配送方式

商品以宅配或大型物流配送。

離島、偏遠地區、特殊樓層及指定位置配送，可能另有費用或配送限制，請於下單前聯繫客服確認。

三、收貨與開箱

仿真植栽為保護葉片與枝幹，運送時將採收攏包裝。

開箱後請依說明輕柔展開葉片並調整枝條，即可呈現自然姿態。

 

四、商品異常處理

收到商品後請先確認外箱與商品狀況。

如有破損、缺件或其他異常，請依本網站「退換貨政策」所載方式聯繫 MILVOH 客服。

重要提醒

大型植栽配送前，請再次確認尺寸、電梯與入口動線。

備註

實際配送時間與服務範圍依物流作業及客服通知為準。

 

MILVOH | Shipping Service

Shipping Service

 

1. Order Dispatch

Once payment has been completed, orders will be dispatched according to product availability and the order in which they were received.

Medium and large artificial plants require additional handling due to their size and packaging needs. Please refer to your order status or notifications from customer service for the actual dispatch schedule.

2. Delivery Methods

Products are delivered by courier or a large-item logistics service.

Deliveries to outlying islands, remote areas, certain floors or specifically designated locations may be subject to additional charges or delivery restrictions. Please contact customer service before placing your order to confirm the arrangements.

3. Receiving and Unpacking Your Order

Artificial plants are packed with their foliage gathered together to protect the leaves and branches during shipping.

After unpacking, gently spread out the leaves and adjust the branches according to the instructions to achieve a natural appearance.

 

4. Product Issues

Please check the condition of the outer packaging and the products upon receipt.

If you find any damage, missing parts or other issues, please contact MILVOH customer service using the methods specified in the Returns & Exchanges Policy on this Website.

Important Reminder

Before delivery of a large artificial plant, please double-check its dimensions, elevator clearance and the access route through the entrance.

Note

Actual delivery times and service coverage are subject to logistics arrangements and notifications from customer service.