隱私權政策
Privacy Policy

MILVOH 官方網站（以下稱「本網站」）由禾盛生活有限公司（以下稱「本公司」）營運。本公司重視您的隱私與個人資料安全，並依中華民國《個人資料保護法》及相關法令蒐集、處理及利用您的個人資料。

為使您安心使用本網站提供的商品與服務，請詳閱以下隱私權政策。

一、隱私權政策的適用範圍

本政策適用於您瀏覽或使用本網站，以及使用會員註冊、商品訂購、付款、配送、客服諮詢、活動登記、電子報訂閱及其他相關服務時，本公司對個人資料所進行的蒐集、處理與利用。

本政策不適用於經由本網站連結前往、但非由本公司營運或管理的第三方網站、平台及服務。您造訪第三方網站時，應另行參閱該網站的隱私權政策。

二、個人資料蒐集告知

1. 蒐集機關名稱

禾盛生活有限公司（品牌名稱：MILVOH）。

2. 蒐集目的

本公司蒐集個人資料的目的包括：

會員管理及身分識別
商品訂購、付款、出貨與配送
客戶服務、售後服務及消費爭議處理
退換貨及退款作業
帳務、稅務及電子發票處理
行銷活動、優惠通知及會員服務
網站營運、安全維護及服務改善
流量統計、使用行為分析及市場研究
履行法令、主管機關或司法機關要求

3. 蒐集的個人資料類別

依您使用服務的情形，本公司可能蒐集下列資料：

姓名、會員帳號及其他身分識別資料
電話、電子郵件、收件地址及帳單地址
訂單內容、購買紀錄、退換貨及客服紀錄
付款狀態、發票資訊及交易識別資料
IP 位址、裝置資訊、瀏覽器類型、Cookie、瀏覽及點擊紀錄
您主動提供給本公司的其他資料

本公司原則上不會保存您的完整信用卡資料；相關付款資訊將由合作金流服務商依其安全規範處理。

4. 個人資料利用的期間、地區、對象及方式

期間：於蒐集目的存續期間、業務營運所必要的保存期間，以及法令或契約要求的保存期間內利用。
地區：本公司及合作服務提供者提供服務的地區。若服務涉及境外主機、雲端服務或跨境資料處理，資料可能於境外進行儲存或處理。
對象：本公司、受本公司委託的網站平台、金流、物流、電子發票、資訊、雲端、行銷及客服服務提供者，以及依法有權調取資料的主管機關或司法機關。
方式：以自動化或非自動化方式蒐集、儲存、處理、傳輸及利用，包括電子文件、紙本文件、電話、電子郵件、網站系統及其他適當方式。

5. 不提供資料可能產生的影響

您可自由選擇是否提供個人資料；但若未提供完成特定服務所需的必要資料，本公司可能無法提供會員註冊、訂單成立、付款、配送、退換貨或客服等相關服務。

三、個人資料的蒐集、處理及利用

當您使用本網站的會員、購物車、結帳、付款、配送、客服、活動或電子報等功能時，本公司將於提供服務所必要的範圍內蒐集及利用您的個人資料。

一般瀏覽網站時，系統可能自動記錄您的 IP 位址、裝置類型、作業系統、瀏覽器、瀏覽時間、瀏覽頁面、來源頁面及點擊紀錄，用於維護網站安全、分析流量及改善使用體驗。

除法令另有規定、為履行契約所必要或經您同意外，本公司不會將您的個人資料用於原蒐集目的以外的用途。

四、Cookie及類似技術的使用

本網站可能使用 Cookie、像素標籤及其他類似技術，以維持網站功能、保存購物車與登入狀態、分析網站流量、改善服務及提供適合的行銷內容。

您可以透過瀏覽器設定封鎖或刪除 Cookie；但停用 Cookie 後，本網站的部分功能可能無法正常運作。

若本網站使用第三方分析或廣告服務，相關服務商可能依其隱私權政策蒐集裝置、瀏覽及互動資訊。

五、行銷訊息

經您同意或於法律允許的範圍內，本公司可能透過電子郵件、簡訊、通訊軟體或其他方式提供商品資訊、活動通知及優惠內容。

您可以依訊息中的退訂方式，或透過本政策所列聯絡管道要求停止接收行銷訊息。您拒絕接收行銷訊息，不影響訂單、付款、配送及售後服務等必要通知。

六、個人資料的保護

本公司將採取合理且適當的資訊安全措施，防止個人資料遭未經授權的存取、使用、洩漏、竄改、毀損或滅失。

只有因執行業務而有必要的授權人員及受託服務提供者，才能在必要範圍內接觸您的個人資料。

如本公司委託第三方蒐集、處理或利用個人資料，將要求受託方遵守保密義務及相關個人資料保護規範，並進行適當監督。

如發生個人資料遭竊取、洩漏、竄改或其他安全事故，本公司將依相關法令採取必要措施並通知受影響的當事人。

七、與第三方共用個人資料

本公司不會任意出售、交換或出租您的個人資料。

但在下列情形及必要範圍內，本公司可能向第三方提供或揭露個人資料：

經您同意。
為完成訂單、付款、配送、電子發票、客服或其他服務所必要。
依法令規定或主管機關、司法機關的合法要求。
為保護您、本公司或第三人的生命、身體、自由、財產及合法權益所必要。
為防止詐欺、資訊安全事件或違法行為所必要。
由受本公司委託的服務提供者在委託範圍內處理。
資料已經去識別化，無法直接或間接識別特定個人。

八、第三方網站及服務

本網站可能包含社群媒體、付款服務、物流查詢或其他第三方網站的連結。

第三方網站及服務具有各自的隱私權政策與資料處理方式，本公司不負責其內容或隱私保護措施。建議您在提供個人資料前，先閱讀其隱私權政策。

九、當事人的權利

依《個人資料保護法》，您可就本公司持有的個人資料行使下列權利：

查詢或請求閱覽。
請求製給複製本。
請求補充或更正。
請求停止蒐集、處理或利用。
請求刪除。

您可以透過本政策所列聯絡方式提出申請。本公司可能要求您提供適當資料以確認身分，並將於法令規定期間內處理。

若依法令、契約履行、爭議處理或本公司執行業務所必須，本公司可能無法立即刪除或停止處理部分資料，並會向您說明理由。

十、未成年人資料

未成年人使用本網站服務時，應由其法定代理人或監護人閱讀、同意並陪同使用。

若您是未成年人的法定代理人或監護人，並認為該未成年人未經適當同意向本公司提供個人資料，請聯絡本公司協助處理。

十一、隱私權政策的修訂

本公司可能因應法令、技術、服務內容或營運需求修訂本政策。修訂後的內容將公布於本網站，並自公告所載日期起生效。

如修訂內容可能重大影響您的權益，本公司將以適當方式提供通知。

十二、聯絡方式

如您對本政策、個人資料處理方式或權利行使有任何疑問或要求，請透過以下方式聯絡：

營運公司：禾盛生活有限公司
英文名稱：Milvoh Living CO., LTD.
品牌名稱：MILVOH
統一編號：62214695
地址：臺北市萬華區艋舺大道120巷11弄22號1樓
代表人：林晟豪
客服聯絡：請透過 MILVOH 官方網站聯絡管道。

最後更新日期：2026年9月8日

MILVOH | Privacy Policy

The official MILVOH website (the “Website”) is operated by Milvoh Living CO., LTD. (the “Company”). We value your privacy and the security of your personal data. We collect, process and use your personal data in accordance with the Personal Data Protection Act of the Republic of China (Taiwan) and other applicable laws and regulations.

Please read this Privacy Policy carefully so that you can use the products and services offered on this Website with confidence.

1. Scope of This Privacy Policy

This Policy applies to the Company's collection, processing and use of personal data when you browse or use this Website, register for an account, order products, make payments, arrange delivery, contact customer service, register for events, subscribe to newsletters or use other related services.

This Policy does not apply to third-party websites, platforms or services that are linked from this Website but are not operated or managed by the Company. When visiting a third-party website, please refer to its own privacy policy.

2. Notice of Personal Data Collection

2.1 Collecting Entity

Milvoh Living CO., LTD. (brand name: MILVOH).

2.2 Purposes of Collection

The Company collects personal data for the following purposes:

Account management and identity verification
Product ordering, payment, dispatch and delivery
Customer service, after-sales support and the handling of consumer disputes
Returns, exchanges and refunds
Accounting, tax matters and electronic invoicing
Marketing activities, promotional notifications and member services
Website operation, security maintenance and service improvement
Traffic statistics, user behavior analysis and market research
Compliance with laws and regulations or requirements of competent authorities or judicial authorities

2.3 Categories of Personal Data Collected

Depending on the services you use, the Company may collect the following information:

Your name, account details and other identifying information
Telephone number, email address, delivery address and billing address
Order details, purchase history, returns and exchanges, and customer service records
Payment status, invoice information and transaction identifiers
IP address, device information, browser type, cookies, browsing history and click records
Other information you voluntarily provide to the Company

As a general rule, the Company does not retain your complete credit card details. Relevant payment information is handled by our payment service providers in accordance with their security standards.

2.4 Retention Period, Geographic Scope, Recipients and Methods of Use

Retention period: Personal data is used for as long as the purposes of collection remain valid, for the retention period necessary for business operations, and for any retention period required by law or contract.
Geographic scope: The areas in which the Company and its service providers operate. Where services involve overseas servers, cloud services or cross-border data processing, your data may be stored or processed outside Taiwan.
Recipients: The Company; website platform, payment, logistics, electronic invoicing, IT, cloud, marketing and customer service providers engaged by the Company; and competent authorities or judicial authorities legally entitled to obtain the data.
Methods: Collection, storage, processing, transmission and use by automated or non-automated means, including electronic records, paper documents, telephone, email, website systems and other appropriate methods.

2.5 Consequences of Not Providing Personal Data

You are free to choose whether to provide personal data. However, if you do not provide the information necessary for a particular service, the Company may be unable to provide account registration, order acceptance, payment, delivery, returns, exchanges, customer service or other related services.

3. Collection, Processing and Use of Personal Data

When you use account features, the shopping cart, checkout, payment, delivery, customer service, event registration, newsletters or other functions on this Website, the Company collects and uses your personal data only to the extent necessary to provide those services.

During ordinary browsing, the system may automatically record your IP address, device type, operating system, browser, browsing times, pages visited, referring pages and click records to maintain website security, analyze traffic and improve the user experience.

The Company will not use your personal data for purposes other than those for which it was originally collected, unless otherwise provided by law, necessary to perform a contract, or agreed to by you.

4. Cookies and Similar Technologies

This Website may use cookies, pixel tags and similar technologies to maintain website functionality, preserve shopping cart contents and login status, analyze traffic, improve services and provide relevant marketing content.

You may block or delete cookies through your browser settings. However, some features of this Website may not function properly if cookies are disabled.

If this Website uses third-party analytics or advertising services, those providers may collect device, browsing and interaction information in accordance with their own privacy policies.

5. Marketing Communications

With your consent or to the extent permitted by law, the Company may provide product information, event notices and promotional offers by email, text message, messaging applications or other means.

You may unsubscribe using the instructions in the communication or request that marketing communications stop by contacting us through the channels listed in this Policy. Opting out of marketing communications does not affect essential notifications relating to orders, payments, delivery or after-sales services.

6. Protection of Personal Data

The Company will take reasonable and appropriate information security measures to protect personal data against unauthorized access, use, disclosure, alteration, damage or loss.

Only authorized personnel and engaged service providers who need access to perform their duties may access your personal data, and only to the extent necessary.

If the Company engages a third party to collect, process or use personal data, it will require that party to comply with confidentiality obligations and applicable personal data protection requirements, and will exercise appropriate supervision.

In the event of theft, disclosure, alteration or another security incident involving personal data, the Company will take the necessary measures and notify affected individuals in accordance with applicable laws and regulations.

7. Sharing Personal Data with Third Parties

The Company will not indiscriminately sell, exchange or rent out your personal data.

However, the Company may provide or disclose personal data to third parties in the following circumstances and to the extent necessary:

With your consent.
Where necessary to fulfill orders, process payments, arrange delivery, issue electronic invoices, provide customer service or deliver other services.
As required by law or a lawful request from competent authorities or judicial authorities.
Where necessary to protect the life, physical safety, freedom, property or lawful rights and interests of you, the Company or a third party.
Where necessary to prevent fraud, information security incidents or unlawful conduct.
Where service providers engaged by the Company process data within the scope of their engagement.
Where the data has been de-identified so that no specific individual can be identified, directly or indirectly.

8. Third-Party Websites and Services

This Website may contain links to social media, payment services, shipment tracking or other third-party websites.

Third-party websites and services have their own privacy policies and data handling practices. The Company is not responsible for their content or privacy safeguards. We recommend reading their privacy policies before providing personal data.

9. Your Rights as a Data Subject

Under the Personal Data Protection Act, you may exercise the following rights in relation to personal data held by the Company:

Make inquiries or request access.
Request a copy.
Request supplementation or correction.
Request that collection, processing or use cease.
Request deletion.

You may submit a request using the contact methods listed in this Policy. The Company may ask you to provide appropriate information to verify your identity and will handle your request within the period prescribed by law.

If retaining or processing certain data is necessary to comply with the law, perform a contract, handle a dispute or conduct the Company's business, the Company may be unable to delete that data or cease processing it immediately. We will explain the reasons to you.

10. Personal Data of Minors

Minors should use this Website's services under the supervision of a legal representative or guardian who has read and agreed to this Policy.

If you are a minor's legal representative or guardian and believe the minor has provided personal data to the Company without appropriate consent, please contact us for assistance.

11. Amendments to This Privacy Policy

The Company may amend this Policy in response to changes in laws, technology, services or operational needs. The revised Policy will be published on this Website and will take effect on the date specified in the notice.

If an amendment may materially affect your rights or interests, the Company will provide notice through appropriate means.

12. Contact Information

If you have any questions or requests regarding this Policy, our personal data handling practices or the exercise of your rights, please contact us using the following information:

Operating company: Milvoh Living CO., LTD.
English name: Milvoh Living CO., LTD.
Brand name: MILVOH
Unified Business Number: 62214695
Address: 1F., No. 22, Aly. 11, Ln. 120, Bangka Blvd., Wanhua Dist., Taipei City, Taiwan
Representative: Lin Sheng-hao
Customer service: Please use the contact channels on the official MILVOH website.

Last updated: Sep 8, 2026

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隱私權政策 Privacy Policy