一、條款的接受

當您瀏覽、註冊或使用 MILVOH 官方網站（以下稱「本網站」），或透過本網站購買商品，即表示您已閱讀、瞭解並同意本條款。若您不同意本條款，請停止使用本網站。

 

二、營運主體與服務內容

本網站由禾盛生活有限公司（以下稱「本公司」）營運，提供仿真植栽、室內造景相關商品、資訊及電子商務服務。

 

三、會員帳號與資料

您應提供真實、正確且完整的資料，並妥善保管帳號及密碼。因資料錯誤、冒用或未妥善保管帳號所造成的影響，本公司將依個案及相關法令處理。若發現帳號遭未授權使用，請儘速聯繫客服。

 

四、商品資訊與訂單成立

本公司將盡力維持商品圖片、尺寸、價格、庫存及說明的正確性。訂單送出後，系統通知僅表示已收到訂購資料；交易是否成立，仍以付款完成、庫存確認及本公司出貨通知為準。若因缺貨、價格或系統資訊明顯錯誤而無法履約，本公司將通知您並辦理取消或退款。

 

五、價格、付款與發票

商品售價、優惠、運費及可用付款方式以結帳頁面顯示為準。您應依指定期限完成付款；逾期未付款者，訂單可能無法保留。發票將依結帳時選擇及相關法令開立。

 

六、配送與收貨

商品配送、特殊樓層、偏遠地區及大型物流安排，依本網站「運送服務」說明辦理。

 

七、仿真植栽商品特性

仿真植栽多為人工組裝及整姿商品，枝條與葉片角度可依空間調整。商品尺寸為人工測量，可能有合理誤差；螢幕顯示、拍攝光線及批次製作亦可能造成輕微色差或紋理差異。前述合理差異不影響消費者依法享有的瑕疵擔保及其他權利。

 

八、七日解除權

七日解除權的適用、期限與行使方式，依消費者保護法及本網站「退換貨政策」辦理。

 

九、客製化商品

客製化商品是否適用七日解除權，以購買前的明確告知及本網站「退換貨政策」為準。

 

十、退換貨、退款與商品異常

退換貨、商品異常、取件、費用及退款流程，依本網站「退換貨政策」辦理。

 

十一、智慧財產權

本網站的文字、圖片、攝影、商標、標誌、版面設計及其他內容，除另有說明外，均由本公司或合法權利人享有相關權利。未經事前書面同意，不得擅自重製、修改、散布、公開傳輸、商業利用或以其他方式侵害權利。

 

十二、禁止行為

使用本網站時，不得從事違法、詐欺、侵害他人權利、干擾網站運作、散布惡意程式、未經授權存取系統、冒用他人資料或其他可能損害本公司、其他使用者或第三人權益的行為。

 

十三、服務調整與中斷

本公司得因系統維護、資訊安全、第三方服務異常、天災或其他合理原因暫停或調整部分服務，並將於可行範圍內提供通知。已成立訂單及消費者依法享有的權利，不因服務調整而受不當影響。

 

十四、責任與不可抗力

本公司將依約提供商品與服務。因天災、交通中斷、物流延誤、政府措施、網路或第三方系統異常等非可歸責於本公司的事由致延遲或無法履行時，本公司將於合理範圍內協助處理。本條款不排除或限制依法不得排除或限制的責任。

 

十五、隱私權保護

本公司對個人資料的蒐集、處理與利用，依本網站「隱私權政策」及相關法令辦理。

 

十六、條款修訂

本公司得因法令、服務內容或營運需求修訂本條款，修訂內容將公布於本網站。修訂後的條款不溯及影響修訂前已成立的交易或消費者依法享有的權利。

 

十七、準據法與爭議處理

本條款以中華民國法律為準據法。因本網站服務或交易所生爭議，雙方應先本於誠信協商處理；如需訴訟，依相關法律所定管轄法院辦理，本條款不排除消費者保護法或民事訴訟法所保障的管轄權利。

 

十八、聯絡方式

如有疑問，請透過 MILVOH 官方網站聯絡管道。

 

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MILVOH | Terms and Conditions

Terms and Conditions

 

1. Acceptance of These Terms

By browsing, registering with or using the official MILVOH website (the “Website”), or purchasing products through it, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree to these Terms, please stop using this Website.

 

2. Website Operator and Services

This Website is operated by Milvoh Living CO., LTD. (the “Company”) and offers artificial plants, products related to indoor landscaping, information and e-commerce services.

 

3. Account Details and Security

You must provide truthful, accurate and complete information and keep your account credentials and password secure. The Company will address the consequences of incorrect information, impersonation or failure to safeguard an account on a case-by-case basis in accordance with applicable laws and regulations. If you discover unauthorized use of your account, please contact customer service as soon as possible.

 

4. Product Information and Order Acceptance

The Company will make every effort to ensure the accuracy of product images, dimensions, prices, stock availability and descriptions. An automated notification following submission of an order only acknowledges receipt of the order information. Acceptance of the transaction remains subject to completed payment, confirmation of stock availability and the Company's dispatch notification. If we are unable to fulfill an order because of a stock shortage or an obvious error in pricing or system information, we will notify you and arrange cancellation or a refund.

 

5. Prices, Payment and Invoices

Product prices, promotions, shipping charges and available payment methods are as displayed at checkout. Payment must be completed within the specified period; orders may not be held if payment is overdue. Invoices will be issued according to the options selected at checkout and applicable laws and regulations.

 

6. Delivery and Receipt

Product delivery, deliveries to certain floors or remote areas, and large-item logistics arrangements are governed by the Shipping Service information on this Website.

 

7. Characteristics of Artificial Plants

Artificial plants are generally assembled and shaped by hand, and the angles of their branches and leaves can be adjusted to suit the space. Product dimensions are measured manually and may be subject to reasonable tolerances. Screen settings, photographic lighting and production batches may also cause slight variations in color or texture. These reasonable variations do not affect consumers' statutory rights in relation to defects or any other legal rights.

 

8. Seven-Day Right of Cancellation

The applicability, time limit and exercise of the seven-day right of cancellation are governed by the Consumer Protection Act and the Returns & Exchanges Policy on this Website.

 

9. Customized Products

Whether the seven-day right of cancellation applies to customized products is subject to the clear notice provided before purchase and the Returns & Exchanges Policy on this Website.

 

10. Returns, Exchanges, Refunds and Product Issues

Returns, exchanges, product issues, collection arrangements, charges and refund procedures are governed by the Returns & Exchanges Policy on this Website.

 

11. Intellectual Property Rights

Unless otherwise stated, the rights to the text, images, photographs, trademarks, logos, page layouts and other content on this Website belong to the Company or the lawful rights holders. No content may be reproduced, modified, distributed, publicly transmitted, used commercially or otherwise used in a manner that infringes those rights without prior written consent.

 

12. Prohibited Conduct

When using this Website, you must not engage in unlawful activities, fraud, infringement of others' rights, interference with website operation, distribution of malware, unauthorized access to systems, misuse of another person's information or any other conduct that may harm the rights or interests of the Company, other users or third parties.

 

13. Changes to and Interruptions of Services

The Company may suspend or modify certain services for system maintenance, information security, third-party service disruptions, natural disasters or other reasonable causes, and will provide notice where practicable. Such changes must not improperly affect accepted orders or consumers' statutory rights.

 

14. Liability and Force Majeure

The Company will provide products and services in accordance with its contractual obligations. If performance is delayed or prevented by circumstances not attributable to the Company, such as natural disasters, transport disruptions, logistics delays, government measures, network failures or third-party system disruptions, the Company will provide reasonable assistance in resolving the matter. These Terms do not exclude or limit any liability that cannot lawfully be excluded or limited.

 

15. Privacy Protection

The Company's collection, processing and use of personal data are governed by the Privacy Policy on this Website and applicable laws and regulations.

 

16. Amendments to These Terms

The Company may amend these Terms in response to changes in laws, services or operational needs. Amendments will be published on this Website. Revised Terms will not retroactively affect transactions concluded before the amendment or consumers' statutory rights.

 

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of China (Taiwan). Any dispute arising from services or transactions on this Website should first be addressed through good-faith negotiation. If litigation is required, the dispute will be handled by the court with jurisdiction under applicable law. These Terms do not exclude any jurisdictional rights protected by the Consumer Protection Act or the Code of Civil Procedure.

 

18. Contact Us

If you have any questions, please use the contact channels on the official MILVOH website.